Refund and Cancellation Policy

Software:

Please review our return policy before purchasing any of Greenway Bill's software products.

Greenway Bill offers a detailed description of its software. Therefore, it is assumed that the buyer has reviewed his/her product of choice, has requested a demonstration of the product or used a trial version if available, and is satisfied with its quality before effecting actual purchase of said product. With knowledge of the above, no refund/return request should be solicited by the buyer/user on such basis. All software is non-refundable. We will, of course, nonetheless review return/refund requests on defective software. Greenway Bill guarantees the quality all its software products listed on this Web site. Therefore, if your product is defective in any way, it can be replaced with another version of the same software, at no extra charge to the user.

Please send all return/refund requests to info@greenwaybill.com, as well as your reason for such request. A reply will be sent to you after it has been determined whether a return/refund is necessary. If it is determined that your product is defective, you must relinquish ownership of your license to qualify for a refund.

Recharges and Bill Payments:

Orders once placed, will not be allowed to cancel and no refund will be issued. It is your responsibility to key in the right mobile number when recharging. We will not be held responsible for an incorrect mobile number entered. We suggest you to check your order information twice before making your payment. On the other hand, if for any reason, the payment was made i.e. your credit card, debit card or bank account was charged but you did not receive the recharge within 24 hours then you should contact our support team with all the information such as operator name, order number, recharge amount, region, mobile number and so on. We may request for additional information from you if necessary.

After investigating, if the claim is verified then your money will be refunded back to you within 21 working days from the date the claim was first reported. In cases where the payment was made but the recharge amount requested was marked as an invalid by the operator then this amount will be moved to your account balance or wallet, which can be used against any of the future recharge purchases. Note the information related to recharge vouchers, special packs, rate cutters, plans and its related offering on the site is only a guide and should be verified with the operator before making any purchases.

We will not be held responsible or liable for up to date details on the plan pricing and offering. This topic applies equally well to the bill payment service as well. Since recharge and bill payment services are digitally or electronically delivered, the same cannot be returned back on any condition.